You ARE kidding me...

I had a call from a very nice lady from BT's call centre this morning to confirm my order, and to tell me that there was a good chance that I wouldn't be able to keep my phone number. WHAT THE %$&@?? WHY is this so difficult?? We've told them that Mum won't be taking the number. We've told them that it was my number before. We've told them that we didn't have this problem when we did this 2 years ago. I feel like I'm living in some slightly mad parallel universe where people are determined to make life as complicated as possible!