Tuesday 12th May - We have phones…but no internet

BT have finally done as they promised. The girl was correct – she didn’t lie to me. The only problem now is that the internet still isn’t working. Its something to do with the physical changes that BT made to the switch when they fiddled with the numbers which means that we don’t seem to have adsl connected to the account/line any more. I’m sure it’s more complicated and technical than that – but basically the dooberrywhatsit isn’t talking to the thingumygig. Stephen has phoned the broadband service provider who has told him it’s a BT issue…he’s now on the phone to BT pretending(?) to be Mr Angry. They told him it was a Tiscali problem, who told him it was a BT problem, who told him it was a Tiscali problem…and so he shuttled back and forth until BT told him to give it 24 hours for the systems to update. Tiscali said they might have to order broadband which would take another 10-15 working days. This presents a problem as we’re on a flight to Egypt at 9am tomorrow and Tiscali won’t speak to anyone but the account holder in order to put requests in action…. How much longer are we going to be cut off from the world? Compared to this fiasco, setting up US utilities was a piece of cake!!